Manchester Boilers legal information

Privacy Policy

This Privacy Policy explains how Manchester Boilers collects, uses and protects your personal information when you use our website, request a quote, contact us or use our boiler installation and heating services.

1. Who we are

Manchester Boilers is a heating and boiler installation business serving Manchester, Trafford, Altrincham and surrounding areas.

Website: https://manchesterboilers.uk/
Telephone: 0161 971 0012
Address: Unit 4B North Quays Business Park, Atlantic Street, Altrincham, Greater Manchester, WA14 5ES

In this Privacy Policy, “we”, “us” and “our” refers to Manchester Boilers.

2. What information we may collect

We may collect personal information when you contact us, request a quote, make an enquiry, book an appointment or use our website.

This may include:

•Your name

•Your phone number

•Your email address

•Your property address

•Details about your boiler, heating system, property or the work you require

•Appointment, quote, invoice, payment and service history

•Messages, photographs or documents you choose to send to us

•Website usage information such as pages visited, device type, browser type and approximate location, where cookies or analytics tools are used

3. How we collect your information

We may collect information directly from you when you complete a form, request a quote, call us, email us, message us through social media, book work or provide information during an appointment.

We may also collect limited technical information automatically when you use our website, depending on your cookie choices and browser settings.

4. How we use your information

We use your information to:

•Respond to enquiries and quote requests

•Provide boiler installation, boiler replacement, combi conversion and heating upgrade quotes

•Arrange surveys, appointments, installations and related services

•Communicate with you about bookings, appointments, quotes, invoices and requested work

•Register products or warranties where applicable

•Keep business, accounting, insurance, warranty and service records

•Improve our website, services and customer experience

•Meet legal, regulatory, safety, tax or insurance requirements where applicable

5. Lawful basis for processing

We only use personal information where we have a lawful reason to do so. Depending on the situation, we may rely on:

•Contract: to provide quotes, bookings and services you request

•Legitimate interests: to run, manage and improve our business and respond to customers

•Legal obligation: to comply with tax, accounting, safety, regulatory or insurance requirements

•Consent: where consent is required, such as for certain cookies or marketing communications

6. Cookies and analytics

Our website uses essential cookies to support basic website functions. With your permission, we may also use analytics cookies to help understand how visitors use the website and improve our service.

Analytics tools may collect information such as pages visited, browser type, device type, approximate location and website interactions. Analytics will only load after you accept analytics cookies through the cookie banner.

You can read more in our Cookie Policy.

7. Sharing your information

We do not sell your personal information. We may share your information only where necessary to run our business, provide our services or comply with legal requirements.

This may include sharing information with:

•Employees, engineers, installers or subcontractors involved in delivering your requested service

•Boiler manufacturers, suppliers or warranty providers where required

•Website, hosting, booking, analytics, email or technical service providers

•Payment, accounting, bookkeeping or invoicing providers

•Professional advisers, insurers or legal representatives where reasonably necessary

•Authorities, regulators or law enforcement where disclosure is required by law

8. How long we keep your data

We keep personal information only for as long as reasonably necessary for the purpose it was collected.

Enquiry and quote information may be kept for a reasonable period so we can respond to you and follow up on your request. Customer, invoice, warranty, installation and safety records may be kept for longer where needed for legal, accounting, insurance, warranty or compliance reasons.

9. Data security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

However, no website, email system, internet transmission or electronic storage method is completely secure, so please only send information that is necessary for your enquiry or service request.

10. Your rights

Depending on applicable UK data protection law, you may have the right to:

•Request access to your personal data

•Request correction of inaccurate or incomplete data

•Request erasure of your data in certain circumstances

•Request restriction of processing

•Object to certain processing

•Request data portability in certain circumstances

•Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details on this website.

11. Marketing communications

We will only send marketing communications where we are allowed to do so. You can ask us to stop sending marketing messages at any time.

Service messages about quotes, appointments, bookings, invoices, warranty matters or work you have requested are not marketing messages.

12. Third-party links

Our website may contain links to third-party websites or platforms such as Google Business Profile, Facebook and Instagram. We are not responsible for the privacy practices, cookie practices or content of third-party websites.

When you leave our website, you should read the privacy and cookie policies of the website you visit.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You may also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your data is handled.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the latest version shown on the website.

15. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact Manchester Boilers:

Telephone: 0161 971 0012
Address: Unit 4B North Quays Business Park, Atlantic Street, Altrincham, Greater Manchester, WA14 5ES

Last updated: 3 April 2026