Terms & Conditions

2. Who we are

Manchester Boilers is a heating and boiler installation business serving Manchester, Trafford, Altrincham and surrounding areas.

Website: https://manchesterboilers.uk/
Telephone: 0161 971 0012
Address: Unit 4B North Quays Business Park, Atlantic Street, Altrincham, Greater Manchester, WA14 5ES

3. Website information

The information on this website is provided for general information only. We make reasonable efforts to keep content accurate and up to date, but we do not guarantee that all information, prices, offers, service descriptions, availability or timescales will always be complete, current or free from errors.

Website content should not be treated as technical, safety, legal or financial advice. Any boiler or heating recommendation will depend on your property, existing system, requirements and survey findings.

4. Quotes and estimates

Any quote or estimate we provide is based on the information available to us at the time. This may include information you provide, photographs, survey details, property access, existing boiler setup, flue route, pipework, controls and system condition.

A quote may change if:

We will explain any material change before carrying out additional chargeable work.

5. Offers and promotions

Any offers, promotions or package deals displayed on the website are subject to availability, eligibility and confirmation at the point of quote or booking.

Offers may be withdrawn, changed or replaced at any time. Promotional items such as controllers, filters or upgrades may depend on the boiler package selected, property suitability and stock availability.

6. Bookings and appointments

Installation dates, survey appointments and call-outs are arranged subject to engineer availability, product availability and safe access to the property.

You must ensure that we can access the property at the agreed time and that the working area is reasonably clear, safe and accessible.

If we cannot access the property, cannot park reasonably close to the property, or cannot carry out work safely due to circumstances outside our control, we may need to rearrange the appointment. Reasonable costs may apply where time, travel or materials have already been committed.

7. Customer responsibilities

You are responsible for providing accurate information and making the property ready for the agreed work. This includes:

8. Carrying out the work

We will carry out agreed work with reasonable care and skill. Gas and boiler-related work will be carried out by suitably qualified Gas Safe registered engineers where required.

We may use employees, engineers, subcontractors or suppliers to help deliver our services. We will aim to complete work in the agreed timescale, but timescales may change due to safety issues, hidden defects, access problems, product delays, weather, utility issues or other circumstances outside our reasonable control.

9. Existing systems and hidden issues

Boiler installations and heating upgrades often involve working with existing pipework, radiators, valves, controls, electrics, cylinders, flues and water systems. Existing components may affect performance, safety or compliance.

We are not responsible for pre-existing faults, hidden defects, poor historic workmanship, blocked pipework, contaminated systems, unsuitable electrics, structural issues or other problems that were not caused by us.

If extra work is required to make the system safe, compliant or suitable for the agreed installation, we will explain the issue and any additional cost before proceeding where practical.

10. Payment

Payment terms will be confirmed as part of your quote or booking. Depending on the job, we may require a deposit, staged payment or payment in full on completion.

Unless agreed otherwise, the final balance is due when the work is completed. Late or unpaid invoices may result in recovery action and reasonable recovery costs where permitted by law.

11. Cancellations and rearrangements

If you need to cancel or rearrange a booking, please contact us as soon as possible. Your statutory consumer rights are not affected by these terms.

Where specialist materials, boiler units or parts have been ordered specifically for your job, or where an appointment is cancelled at short notice, reasonable costs may apply where permitted by law.

12. Guarantees, warranties and aftercare

Manufacturer warranties are provided by the relevant boiler or product manufacturer and are subject to their own terms, conditions, registration requirements, annual servicing requirements and exclusions.

Any workmanship guarantee we provide applies only to work carried out by us. It does not cover misuse, accidental damage, lack of servicing, third-party interference, system contamination, pre-existing faults, external damage, freezing, poor water quality or issues outside our reasonable control.

To maintain manufacturer warranties, you may need to arrange annual servicing and follow the manufacturer’s care requirements.

13. Safety and compliance

We will not carry out work that we believe is unsafe, unlawful or non-compliant. If we identify a safety issue, we may need to stop work, isolate an appliance or recommend remedial action.

You agree that safety and legal compliance take priority over convenience, timing or cosmetic preferences.

14. Limitation of liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or your statutory consumer rights.

We are not responsible for losses caused by events outside our reasonable control, including product shortages, supplier delays, utility issues, severe weather, access restrictions, hidden property defects, third-party damage or delays caused by other trades.

15. Complaints

If you are unhappy with any part of our service, please contact us as soon as possible so we can review the issue and try to resolve it fairly.

Please provide your name, contact details, property address, job details and a clear description of the problem.

16. Privacy and cookies

We handle personal information in line with our Privacy Policy. Our website may also use cookies and analytics tools where permitted. Please read our Privacy Policy and Cookie Policy for more information.

17. Third-party links

This website may link to third-party websites or platforms, including Google Business Profile, Facebook and Instagram. We are not responsible for third-party websites, their content, their availability or their privacy practices.

18. Changes to these terms

We may update these Terms & Conditions from time to time. The latest version will be posted on this page.

19. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be dealt with by the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere.

20. Contact us

If you have any questions about these Terms & Conditions, please contact Manchester Boilers:

Telephone: 0161 971 0012
Address: Unit 4B North Quays Business Park, Atlantic Street, Altrincham, Greater Manchester, WA14 5ES

Last updated: 3 April 2026